Member
Handbook

01

Getting started

The ten things worth knowing in your first week.

1. Door access runs 6 am to 9 pm.

   That's when you can get in, not when you have to leave. Stay and work as late as you like; you just can't re-enter once you've left after 9 pm. Upstairs is a quiet working space from 9 am to 6 pm, Monday through Friday. Food is prepared and eaten downstairs.

2. Check in on the iPad by the entrance.

   Every visit. Use the KINN app, your PIN, or your QR code.

3. Take calls in a booth, a conference room, or downstairs.

   Upstairs is quiet space, so please silence Slack, texts, and email notifications. The first floor is occasionally closed for private functions.

4. Connect to the member WiFi.

   Network The KINN Member WiFi, password bethechange1. Guests use KINNGuestWiFi.

5. Leave no trace.

   This is a communal space. Clean up after yourself.

6. The upstairs refrigerator is open to all members.

   It's cleaned out daily, so take anything you want to keep.

7. The downstairs microwave is open to all members.

8. Pre-register every guest and visitor.

   Register them in the KINN app and check them in on arrival before heading upstairs. Members are responsible for their guests and for making sure they follow our policies and Code of Conduct.

9. Member and community events run every week.

   Register for each one in the KINN app. You can also browse the member calendar.

10. Referral credits apply to your next billing cycle.

    Refer a new member, and the credit lands on your next invoice.

02

Mission, vision, values

Keys to kinship

03

The Clubhouse

Hours

6 am to 9 pm is when the doors open, not when the building closes. Key fobs work in that window daily, weekends included, and you're welcome to stay and work past 9 pm.

WiFi

Member WiFi is for members only. Please don't share the password with visitors or guests.

Power

Outlets are available at every desk and table in the upstairs co-working area.

Bikes

Bike parking is across the street, in front of the convenience store on Main Street. No bikes on the premises.

Scooters

Use the scooter closet under the stairs at the front entrance, or park across the street in front of the convenience store on Main Street.

Food & drink

Coffee, international tea, and other beverages are available for purchase at the KYO tea lounge. Food is prepared and eaten downstairs.

04

Member portal & app

Your portal is where you book spaces, register guests, RSVP to events, and find your check-in PIN.

Open the member portal

Your KINN PIN

You'll use your unique PIN to check in and out of The KINN.

1. Log in to the member portal.
2. Click Settings > My Account.
3. Scroll to the Password section. Your PIN is displayed against a black background.

Community board

The community board helps members stay connected and support one another. Share the events you're attending, ask for help, post opportunities, or let people know what you're working on. It's a space for collaboration, visibility, and building connections inside the community.

Booking space

To book a space (the Podcast Studio, the Conference Room, the sauna), use the KINN app, the member portal, or the iPads outside each space. Spaces must be booked before use.

05

Spaces & amenities

Book through the KINN app, the member portal, or the iPad outside each room. Booking before use is required.

Conference Room

Available to book through the member portal. For extra help, email members@thekinn.co.

Connecting to the display

1. Connect to The KINN Member WiFi.
2. Open Screen Mirroring and choose conference room.
3. Enter the 4-digit PIN shown on the TV into your computer.

Using the Meeting Owl

1. Turn the Owl on and plug the USB cable into your computer.
2. Install the Meeting Owl app.
3. Open your video platform (Zoom, Meet, and most others) and select the Meeting Owl for video, microphone, and speaker.
4. Cast or connect your computer to the TV to display the Owl's video.
5. Start your meeting.

Podcast Studio

Members book through the member portal. Non-members can book at podcast.thekinn.org.

Equipment

• 1 × Rode Wireless GO II dual-channel wireless mic system
• 2 × lavalier lapel microphones
• 4 × Shure SM58 microphones
• 4 × desktop mic stands
• 4 × boom arm mic stands
• 1 × RØDECaster Pro production studio
• 3 × Mevo cameras
• 1 × UAD Apollo 8
• 1 × Behringer X-Touch control surface
• 3 × mini RGB lights, 1 × LED panel, 1 × photo light, 1 × ring light

Call booths

First come, first served, in 45-minute increments so everyone gets fair access. Booths are for calls only, not a workspace.

Sauna & cold plunge

The sauna and cold plunge are booked together as one reservation in the KINN app. Your booking covers both for your reserved time.

Please be considerate of the next reservation and leave the wellness area clean and ready.

06

Guests & visitors

All guests and visitors must be pre-registered in the member portal and checked in on arrival. Members are responsible for their guests and must make sure they follow all KINN policies and the Code of Conduct.

The number of day-pass guests who can access the upstairs member areas depends on your membership level. All members may host unlimited meetings of up to 2 hours with guests in the downstairs Clubhouse and KYO Café.

07

Events

Member and community events run every week. Stay up to date through our events calendar or our Lu.ma page. Upcoming events are also displayed on the TV screens throughout The KINN.

To see KINN events alongside your own schedule, subscribe to the KINN Events Google Calendar.

Register for each event in the KINN app. For cancellations, please give at least 24 hours' notice.

Hosting an event

Members interested in hosting an event at The KINN can submit an event inquiry form. For more on our spaces, formats, and offerings, see the event deck.

08

Courses, workshops & communities

Learning and growth are a big part of the KINN experience.

Members have access to courses, workshops, masterminds, councils, and ongoing groups designed to help you build new skills, grow personally and professionally, and learn alongside people doing interesting things.

Some experiences are structured multi-week programs; others are ongoing communities or one-time workshops. Offerings keep evolving based on the interests, ideas, and expertise inside the community.

Courses

Structured, expert-led learning experiences built to help members gain practical skills, new perspectives, and real progress.

View current courses

Workshops & communities

Masterminds, councils, labs, and member-led groups built around shared interests, challenges, and areas of growth. Current offerings are listed in the KINN app and on the community board.

09

How-tos

Connect to the internet

Members use The KINN Member WiFi, password bethechange1. Visitors connect to KINNGuestWiFi.

Set up the printer

There's a black-and-white laser printer for member use. On a Mac:

1. Open System Settings > Printers & Scanners.
2. Click Add Printer, Scanner or Fax…
3. Add the Dell Printer E310dw.

Book a meeting space

Book through the KINN app, the member portal, or the iPads outside each room. Spaces must be booked before use.

Last one out, lock up

If you're the last person in the building, make sure the front door and the gate close completely and are locked.

10

Membership policies

Billing cycles

Membership dues are automatically billed according to the payment schedule outlined in your membership agreement.

Pausing your membership

Members may pause for 1–3 months once during each 12-month membership term. Additional pauses aren't permitted in the same term. A new pause can be requested only after a new 12-month term has begun, following the completion of the previous pause.

Any approved pause months used during the initial 12-month term are added to the end of the membership agreement. Your regular billing schedule stays unchanged through the first 12 months. After the initial term is complete, paused months are honored as prorated membership time.

Submit your request in writing at least 30 days before your next billing date. All recurring payments are then placed on hold.

Pause form

Cancelling your membership

Cancellation requests must be submitted at least 30 days before your next billing cycle to avoid additional charges. Requests submitted with less than 30 days' notice result in one additional month of billing.

Cancel form

11

Support

Anything at all. The member support team is here.

members@thekinn.co